Change Management • OA Study Hub
Use this board to organize how you’ll tackle models, terminology, and scenario thinking so the OA feels like telling the story of a change you already know well.
Objective Assessment-focused
Models & frameworks
Scenario practice
Study mode = question + answer visible.
Test mode = tap a card to reveal.
Course Concept Map
Big picture
Think of Change Management as three big arcs:
  • 1. Diagnose & Design: why change, what success looks like, who is affected.
  • 2. Implement & Lead: models, communication, dealing with resistance.
  • 3. Sustain & Measure: lock in new behaviors, monitor results, adjust.
As you study, try to place every concept, model, or question into one of these three arcs. That mental map makes OA questions easier to decode.
Core Change Models
Must-know list
Make sure you can describe the following without looking:
Lewin: Unfreeze → Change → Refreeze
Kotter: 8-Step Process
ADKAR Model
Stakeholder & impact analysis
Communication & sponsorship
Resistance management tactics
In Test mode, use the cards below and see if you can tie each question back to one of these models or tools.
Mini Flashcards • Definitions & Application
Tap in Test Mode
What is the core goal of change management?
To move individuals, teams, and the organization from the current state to a desired future state in a controlled, intentional way—minimizing disruption and maximizing adoption and business results.
Lewin’s three stages – what happens in each?
Unfreeze: create awareness of why change is needed, challenge the status quo. Change: move toward the new behaviors, processes, or structures. Refreeze: stabilize and reinforce the new way so it becomes “how we do things.”
What is ADKAR and why does it matter?
A sequence of building blocks for individual change: Awareness, Desire, Knowledge, Ability, Reinforcement. It helps you spot where people are stuck and target your actions to that stage.
What’s the difference between change management and project management?
Project management focuses on delivering the solution on time, on scope, and on budget. Change management focuses on ensuring people adopt and use that solution so the benefits are realized.
Why do people typically resist change?
Common reasons: loss of control, fear of the unknown, perceived negative impact on role or status, lack of trust in leadership, poor communication, or change fatigue from too many initiatives.
What should a good change communication plan include?
The “why” behind the change, what’s changing and what isn’t, expected impacts, timelines, what’s expected of employees, where to get help, and messaging tailored to different stakeholder groups.
In Study Mode, read both question and answer. In Test Mode, ask yourself the answer, then tap to reveal and self-score.
OA Strategy • How to Prepare
Exam game plan
  • 1
    Map competencies to topics on this board.
    Copy each official course competency and decide which model, tool, or scenario it connects to, so nothing feels random on test day.
  • 2
    Build 2–3 “go-to” change stories.
    Use real or hypothetical examples (for you, trucking / safety is perfect) and practice walking through them using Lewin, Kotter, and ADKAR language.
  • 3
    Drill definitions & relationships.
    Make sure you can define each term and say what it connects to (e.g., “resistance management” → communication + sponsorship + coaching).
  • 4
    Do timed mini-quizzes before the OA.
    Use this dashboard + WGU practice items to simulate test timing and decision-making under light time pressure.
Scenario Practice Prompt
Apply the models
Use this structure to practice a full change story:
Practice scenario frame:
“An organization is implementing a new safety, technology, or process change. Who are the stakeholders? What are they worried about? Which model (Lewin, Kotter, ADKAR) best fits the situation? How would you communicate, manage resistance, and measure whether the change stuck?”
In Test mode, cover up your notes and talk through the scenario aloud using the vocabulary from this course. If you can teach it, you’re ready for the OA.